A Communications Officer attracts:
A Contact Handler attracts:
A Crime Recorder officer attracts:
Introduction into Contact Management
The Force Control room has a critical role in supporting the police to respond to calls for service 24/7 across the country. We liaise with key stakeholders such as network rail, emergency services and train operator providers. This involves taking and making emergency telephone calls, run the incidents and dispatch jobs. BTP pride ourselves on being guardians of the railway and contact management provide a vital part in ensuring the safety of the public but also our officers.
The hours can be unsocial as you will be working a shift pattern that will include early starts, late finish times and night shifts. However, there are few careers that are as interesting, exciting and fulfilling as working within contact management at BTP. With your help, we can continue to police the rail network, investigate crime, and safeguard the most vulnerable.
As a Communications Officer, you will be working in a safety critical role based out of our Birmingham or London office and will be required to:
As a Contact Handler, you will be working in a safety critical role based out of Birmingham will be required to:
As a crime recorder, you will be based out of Birmingham and will be required to:
At BTP we are proud guardians of the railway and it is crucial that we represent the diverse communities we serve and protect. As ‘One BTP’ across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.
Our vacancies are open to everyone and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. If you have the skills, experience and values that here in BTP we pride ourselves on then we would welcome you to apply.
We’re passionate about recognising and rewarding those who help us protect every journey. It’s you who makes the difference, so our benefits are designed with you in mind. Take a look at what’s on offer:
We offer a generous pension to our employees. For further information, please contact our Pensions Manager at Pension-Queries@btp.police.uk
We promote modern and flexible ways of working across many of our roles, empowering people to choose how and where is best to carry out their role.
A Blue Light Card costs £4.99 for two-years and gives you access to a range of discounts, both online and on the high street
Where you start your career journey with us doesn’t have to be where you stay. A range of professions make up the BTP family and we provide you with the opportunities to develop yourself personally and professionally.
Police staff and PCSOs are entitled to 28 days annual leave plus bank holidays rising to 30 days with five years of service or more.
A charity to support employees in the public transport industry.
We offer 26 weeks paid maternity and adoption leave after a qualifying period. Paid paternity leave is also available.
You’ll have the opportunity to hire a bicycle from us to cycle to work and you won’t pay national insurance or tax contributions on what you spend up to £1,000.
Staff are able to request travel passes for specific work commitments.
Police staff may apply for an interest free annual season ticket loan. The cost of the ticket is deducted through equal payments over ten 4-weekly pay periods.
BTP’s employee assistance programme is a free, confidential service which supports our employees in resolving personal problems and improving their overall wellbeing.
Internal knowledge hub containing news, information and resources on a variety of topics, wellbeing events and details of all our support services.
Computer users are entitled to eye care examinations and glasses paid for by BTP.
A not-for-profit organisation positively promoting health and wellbeing in the workplace.
If successful, you will be employed subject to a 12-month probationary period. Probationary periods are put in place to ensure our staff receive all the necessary training and support required to fulfil their role to the best of their ability. This gives you enough time to learn, gain confidence and become competent within a role.
Contact Handlers: 16 weeks (6 weeks classroom based, half of which combined with Crime Recorders, 10 weeks enhanced one to one training in the First Contact Centre) is provided and successful applicants will be expected to pass each module before being signed off. The classroom will consist of enhanced law training, covering Home Office Counting Rules (HOCR) and the use of our systems, such as Control Works. Contact Handlers will also be expected to know railway terminology and effective communication skills, improving during the initial one to one period.
Communication Officers: 11-week training course (3 weeks classroom based, 8 weeks enhanced one to one training in the Force Control Room) each module must be passed before signing off. Modules included the use of our systems, such as Control Works, including queue management, resourcing officers and the updates that are passed, either on calls or radios. Basic law training will also be included within the initial classroom period.
Crime Recorder: A 3-week training course (3 weeks classroom based, 4 weeks under a Development Officer within the First Contact Centre). Crime Recorders work solely off a system called NICHE. The classroom will consist of NICHE training and how the system operates. Enhanced law training will also be included during this time.
Your application will initially be screened to ensure that you meet the minimum eligibility requirements. Once this has been satisfied, the information you have provided in the application form will be assessed.
If you’re successful, you’ll be invited for an interview or assessment. We’ll be looking for evidence of the qualities you have to enable you to carry out your role. If you meet our high standards, you’ll receive a conditional offer and we’ll start your pre-employment checks.
Once you have been given a conditional offer, you will go through the full vetting process. This will include employment reference checks as well as our own baseline vetting. You’ll receive your offer letter or contract once these security checks have been successfully completed.
Before you make the decision to apply, you’ll need to make sure that you meet our eligibility criteria.
It’s important that our Police staff and PCSOs provide the best possible service with the full confidence of the public they serve. That’s why every Police staff and PCSO recruit goes through a thorough vetting check as part of the application process.
To join us, you must have the permanent right to live and work in the UK without any restrictions.
As a minimum, all applicants must have been resident in the UK for the last 3 years. This is required to ensure we can conduct adequate vetting checks and this applies equally to all applicants, regardless of nationality.
You must be a minimum of 18 years old to be employed. There is no maximum age for Police staff and PCSO applications.
You will not be eligible to apply if you have ever received a prison sentence.
All other cautions, convictions and involvement with the police must be declared during the vetting process. This will not necessarily result in your application being withdrawn, as all applications will be reviewed on a case-by-case basis.
As part of your checks we will verify your financial position. Employees hold a privileged position and have access to a range of sensitive and valuable information. Potentially, this means employees are a heightened risk of being vulnerable to corruption. This means, applicants must to be free from the pressure of undischarged debts or liabilities and to be able to manage loans and debts sensibly.
Tattoos are not acceptable if:
Visible tattoos are permissible on other areas of the body including hands, arms, legs, feet and on the back of the neck (providing the tattoo is discreet and behind the ear lobe).
Discreet tattoos on the ear are also considered acceptable. Consideration will be given to tattoos on the face that were necessary following medical procedures or for cosmetic procedures e.g. eyebrows.
You are encouraged to contact the recruitment team if you are at all unsure about your tattoos and we will advise you wherever possible.
You can do this by emailing us.Contact us
You have to be able to conduct your role and responsibilities impartially and effectively. This means if you are currently, or have even been, associated with any group, society or individuals that could reasonably represent a conflict of interest, then you will not be eligible to apply.
Due to the timescales of our recruitment process, applications from service personnel will only be accepted if you have 12 months or less to serve before being discharged. You will need to attach with your application confirmation of your projected date of discharge. (e.g. a letter from your Commanding officer).
Each role will specify what qualifications are a requirement for appointment. For training and development purposes you may be required to produce examination certificates. If you are still in, or have recently left full-time education, we may also ask for a reference from the relevant institution.
You will need to declare any other employment or business interest you have and intend to maintain so that this can be reviewed to ensure no conflict of interest with the police.
You will not normally be eligible for appointment as a Police officer if you hold any office or employment for hire or gain, or if you carry on any business in addition to being a Police officer.
Our employees may encounter situations that can be stressful, traumatic and at times, physically confrontational. Our people can work long hours and cover rotating shifts, so the role can be physically and mentally demanding. Therefore, it is important our employees are in good health to be able to undertake their duties safely.
To ensure we can support our employees’ wellbeing, we’ll ask you to provide relevant details of your health and medical history in accordance with any questions we have to ask during the application process.